UK Standard Delivery

All orders are fulfilled and despatched from our own warehouse or Amazon as a second warehouse location. So your package may look a little different than usual and be delivered by Royal Mail, Amazon or a tracked courier service. All orders below £9.99 to UK destinations will incur a delivery fee of £5.00 (Standard Delivery) and orders between £10-34.99 will be charged £2.50. All orders above £35 are shipped free of charge. 

Please note that orders sent free of charge do not use tracking. Please choose the tracked option if your order is urgent.

Parcels are normally delivered 3-5 working days by Royal Mail and 1-3 days by Amazon. Courier services can take 2-4 working days.

If you need your parcel to arrive earlier, we can arrange Next Day Delivery at an additional charge. Please call us on 020 7100 4329 to arrange. We also offer a First Class Delivery.

International Delivery

Shipping for international orders will be calculated at checkout based on the latest courier rates. Orders will be dispatched from our UK warehouse as soon as possible and a tracking link will be provided. Most international orders will arrive within 5-7 working days, if you have any questions about when to expect delivery please contact our customer service team on info@aduna.com

Some international orders may be sent via Amazon fulfilment. You will receive tracking information for these shipments. 

Orders sent to countries outside the UK are shipped on a DDU (delivery duty unpaid) basis and may be subject to import duties and local taxes. Please check with your Customs Office before ordering if you are unsure as to whether this applies to your country.

Aduna Ltd accepts no responsibility for these fees, they will need to be paid by yourself prior to the delivery of your order. You will be contacted either by the delivery company or the local customs office if fees are applicable to your order.

Other

You are responsible for collecting your parcel(s) from post offices/postal stores and any unclaimed parcels returned to us can be resent for an additional shipping fee. Alternatively, if you opt for a refund we would need to deduct shipping and admin fees from the order value.

When will my order be posted?

All orders will be dispatched as soon as possible and at the latest, before the end of the next business day. If you do not receive a tracking link within 48 hours of placing your order then please contact our customer service team on info@aduna.com